• Home
  • Shipping Policy

Processing & Shipping Time

  • We can ship all in-stock orders within 48 hours as your order has been confirmed.
  • All items are inspected before dispatch and are carefully hand-packed.
  • Once your order is shipped you will receive an email with any tracking information available: you can check order status accordingly.
  • Tracking may not be available immediately, contact info@kittenbot.cc with order tracking.

 

Customs, Duties and Taxes

  • You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping andany additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
  • Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.

 

Shipping Options

We offer DHL/FedEx and other shipping service.

  • Fast Delivery
DHL: 5-7 business days not guaranteed, tracked, import duties excluded.
FedEx: 6-10 business days not guaranteed, tracked, import duties excluded.
  • Standard Shipping
15-20 business days not guaranteed, tracked, import duties excluded.

     

    Free Shipping

    Order over $300 enjoys free shipping via DHL/FedEx(Certain Products Excluded)

    We will choose the most suitable to your country courier.

     

    Order Status

    1.Pending: Your order is submitted to us but without checkout.

    2.Confirmed: Your order is accepted by us.

    3.Processing: Your order is under Processing. (Please contact our customer service staff immediately if you need to cancel or altered an order.  Once the order is shipped, it can no longer be canceled or altered in any way.) 

    4.Shipped: Your order is collected for assignment by the forwarder.

    5.Traceable: Tracking information for your order is available.

    6.Canceled: Your order is canceled.

    Please note that it normally takes 5-10 business days (DHL/FedEx)  for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the forwarder and upload it to our system.

     

    Attention

    • We DO NOT ship to these areas: CUBA, INRAN, UKRAINE, NORTH KOREA, SUDAN, SYRIAN ARAB REPUBLIC AND IRAQ.
    • To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibility for the possible loss.

    • With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.

    • Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Processing" to avoid parcel loss.

    • To avoid complications, please recheck your shopping cart before checkout.