The details will be updated at any time according to policy changes.
Latest update time: 2025/4/10.
📢 Due to recent updates in U.S. tariff policies taking effect in 2025, we regret to inform you of necessary adjustments to our order process for shipments to the United States.
What’s Changing?
Due to the instability of tariff issues, in order to safeguard the interests of our US customers and reduce communication costs, we have decided to temporarily suspend shipments to the US region during this special period. We will resume shipping once the tariff issues stabilize
Depending on the courier method you have chosen, customs duties may need to be prepaid in advance or paid by you upon arrival at customs for collection. Regarding the situation where prepayment may be required, our plan is as follows:
Starting 2025/4/10, an approximately x% prepayment as duties will be applied to all U.S.-bound orders. This precautionary measure helps cover potential tariff fees imposed during customs clearance. (The exact amount of this x is still not confirmed for now, as the policies keep changing. If you purchase our product, we will confirm it with you via email.)
Rest Assured!
- If actual tariffs are lower than the prepayment, we will refund the difference within 5 business days after clearance.
- If tariffs exceed the prepayment, we will contact you to settle the remaining balance before you receive the goods.
Why This Matters?
The 2025 U.S. tariff adjustments introduce unpredictability in cross-border costs. By collecting a prepayment, we avoid unexpected delays and ensure your orders arrive as smoothly as possible.
A Cost-Effective Alternative: Amazon FBA Options
To help you save, select products are available via Amazon FBA with benefits like:
- Lower overall costs (no prepayment required).
- Faster U.S. domestic shipping.
- Streamlined returns and customer support.
Your Trust Means Everything
We understand this change may cause inconvenience and sincerely appreciate your understanding. Our team remains committed to minimizing disruptions and providing the same high-quality service you expect.
For questions, contact us at support@kittenbot.cc. Thank you for supporting our small business as we adapt to these global shifts.
Warm regards,
The KittenBot Team